There are a few causes of this error:
- Dirty or defective sensor
- Opague ribbon in use
- LED intensity too great
There is one other cause of this error. In some cases, the media sensor wires may become worn creating a voltage short to the frame. Fuse 1 on the main logic board will blow. This issue is quite common in later models of xi-Series and SL printers. The printer will continue to display 'Ribbon Out' and 'Paper Out' until the fuse is replaced.
Thunderbird Technical Services experience and record of troubleshooting and printer repair is a model for the industry. Thunderbird technicians are factory trained on Zebra High Performance, PAX, and Midrange printers. 95% of all calls are completed on the first visit. 80% of all calls involving a faulty main logic board or power supply can be repaired on-site at the board level. It is for this reason Thunderbird Technical Services has a high customer retention rate. Call us for efficient, effective, and affordable service on the Zebra High Performance (xi), PAX Print Engine, and Industrial (midrange) printers listed below.
- Zebra Performance Printers (Z-110xi4, Z-140xi4, Z110xi3Plus, Z-140xi3Plus, Z170xi4, Z-170xi3Plus, Z-220xi4, Z-220xi3Plus, Z-90xi3Plus)
- Zebra Industrial Printers (S4M, ZM400, ZM600, Z4M, Z6M, Z-105sl, Z-4000, Z-6000, TLP2746e, Stripe)
- Zebra Print Engines (170PAX4, 110PAX4, 170PAX3, 110PAX3, 170PAX2, PAX172, PAX173)
Subscribe to our newsletter and view our free Barcode Printer Troubleshooting Guide as a quick reference to fix common problems associated with Zebra and other barcode printers. What appears to be a broken printer can be fixed quickly using this guide. It is viewable in Adobe Format and can be searched by symptom. And, we'll keep you in the loop on any developements specific to your printer.
Contact InformationTelephone: 513-659-1067
Mailing Address: PO Box 23, Batavia, OH 45103-0023
Service E-mail: firstname.lastname@example.org